UTS provides the University with reliable voice services, which include phone lines, equipment, voicemail, long distance and more. To request a service, please contact the UTS Support Center.

Proper Use of University Telephone Services: Click here to understand how to properly use the University’s telephone services.

Voice Services Available:

•   Telephone Lines

  There are a variety of telephone lines available to help meet your department's individual needs. Services are available for telephones, faxes, credit card machines, elevators, etc.

  The university’s phone system makes available a variety of applications including Emergency Notifications, Music On Hold, IP Contact Centers and Personal Address Book.

•   Equipment/Accessories

  Click here for a list of equipment that is available for purchase.

•   User Telephone Options

  For instructions on how to login to your university telephone options view the User Options Login Instructions.

  To login and customize program features and functions of your phone such as, speed dials click here.

•   Telephone Tutorials

7911 telephone

7940 telephone

7960 telephone

7961 telephone

7970 telephone

•   Local/Long Distance Dialing

  University phones are able to dial within the FIU telephone system (5 digits) and the local calling area (10 digits). With authorization from the department, a line can be enabled for domestic and/or international long distance access.

  For intercampus, local and long distance dialing please refer to the Dialing Instructions.

  For International Rates click here.

If you would like to request long distance , please complete a Long Distance Request Form.

•   Directory Assistance

  For directory assistance to the FIU community call 305-348-2000. You can request departmental, faculty or staff telephone listings, driving directions to FIU, and other general information.

•   Voicemail

  For detailed instructions for setting up a new voicemail box visit Initial Voicemail Setup

  Inherited Voicemail Setup are instructions for employees who have inherited an existing voicemail box and would like to customize it to their own settings.

  The Voicemail Reference Guide is for users of the university voicemail system.

•   Inbound 800 Toll Free Numbers

  Toll Free Number that allows callers to dial FIU numbers without incurring toll charges. Department owning the toll free service will incur the usage charges.

•   Reservationless Conferencing

  Reservationless Voice Conference Services (VCS) provides on-demand conferencing. Allowing you to initiate a conference 24 hours a day, 7 days a week - without the need to make a reservation.

Pricing:

Click here for the 2008-2009 price list.

Click here for the 2009-2010 price list.