Our Mission:
To support FIU in its pursuit to become a leading student-centered urban public research university that is locally and globally engaged by providing leadership, consultation, service and secure access for the use of technology.
- For our students - to provide a secure environment where technology is accessible.
- For our faculty - to provide the tools and knowledge necessary to integrate technology into the curriculum.
- For our staff - to provide an efficient and effective operation that enables them to carry out their work.
Our Vision:
Our vision is to advance FIU as a leader in using technologies for learning, teaching, research, and administration.
Our Core Values:
Teamwork: We work together cooperatively to accomplish our mission.
Excellence: We pursue excellence in all we do.
Innovativeness: We promote new ideas and change.
Service: We listen to our customers and instill in our staff a culture that promotes the best possible service.
Our Strategic Priorities:
- Provide and maintain a more secure computing environment for the FIU community.
- Strengthen student services.
- Enhance the University’s technology emergency response preparedness.
- Support implementation of the College of Medicine.
- Enhance support for academic and research computing activities.
- Enhance support for faculty and teaching activities.
- Strengthen compliance.
Core Competencies
- (C)ustomer Service – Provide courteous, knowledgeable, and reliable assistance and consultation in the use of technology.
- (I)nternal Operations – Maintain the most efficient and effective operation to provide to best service possible.
- (P)eople – Attract, develop, and maintain highly qualified staff.
- (Co)llaboration – Work with other technology organizations in the University to achieve our mission.
Our Key Metrics:
C1. Support Center Service Statistics
C2. Resource Center Usage Statistics/Surveys
C3. Number of Technology Equipped Classrooms
C4. Yearly Organizational Surveys
I1. Email Uptime
I2. Network Uptime
I3. PantherSoft Uptime
I4. Annual Work Plans
P1. Training and Skills of Staff
P2. Professional Development Support
Co1. Information Technology Administrator’s Committee (ITA)
Co2. Faculty Senate Technology Committee (FSTC)
